Book Your Party
FAQs and Policies
HOME PARTIES: Please note that your party will most likely be picked up 1-2 days after your event. In rare instances, we may pick up parties on the same day. However, regardless of the day of pick up, it is the client’s responsibility to pack all linen and props and move all party furnishings (tables and chairs) to the garage for pick up.
VENUE PARTIES: Venue parties are booked on a case-by-case basis. Please note that if we are able to schedule your venue party, it is the client’s responsibility to pack all-party props and linen as well as move all children’s furnishings (tables and chairs) to the front entrance for pick up.
SOFT PLAY ADD-ON: Pop Up Parties with the Soft Play Zone add-on are typically picked up the same day unless otherwise discussed. The breakdown of the soft play area after the event is included in the cost of your soft play add on.
HOME PARTIES: Items must be moved to the garage for pickup.
VENUE PARTIES: Venue parties must be moved to the front entrance for pick up
Please understand these terms prior to booking our services. Thank you!
TERMS OF SERVICE/IMPORTANT DETAILS:
DEPOSIT: A non-refundable retainer in the amount of $100 or $175 depending on selected service is required to reserve an event. This retainer is non-refundable and non-transferrable.
FINAL COUNTS: FINAL RSVP COUNTS ARE DUE 5-7 DAYS PRIOR TO YOUR EVENT. YOU WILL BE INVOICED BASED ON YOUR FINAL COUNT.
DELIVERY FEE: THE FOLLOWING MILEAGE FEE APPLIES
*All packages/rentals are subject to Texas Sales Tax and applicable delivery fee*
DELIVERY FEES:
00-20 MILES FROM ZIP CODE 77373 - $65
21-30 MILES FROM ZIP CODE 77373 - $75
31-40 MILES FROM ZIP CODE 77373 -$85
41-55 MILES FROM ZIP 77373 - $95
51-55 MILES FROM ZIP 77373 - Please Inquire
IMPORTANT NOTICE REGARDING MILEAGE CALCULATIONS
- WE USE THE IPHONE MAPS APPS FOR CALCULATING MILEAGE.
- WHEN MULTIPLE ROUTES ARE GIVEN,
- WE WILL TAKE AN AVERAGE OF THOSE ROUTES TO DETERMINE YOUR DISTANCE.
IMPORTANT NOTICE REGARDING MILEAGE CALCULATIONS
- WE USE THE IPHONE MAPS APPS FOR CALCULATING MILEAGE.
- WHEN MULTIPLE ROUTES ARE GIVEN, WE WILL TAKE AN AVERAGE OF THOSE ROUTES TO DETERMINE YOUR DISTANCE.
FINAL PAYMENT: INVOICES WITH PAYMENT LINKS ARE E-MAILED Sunday or MONDAY PRIOR TO YOUR EVENT. ALL INVOICES MUST BE PAID THE TUESDAY PRIOR TO YOUR EVENT.
CANCELLATION DUE TO NON-PAYMENT: WE RESERVE THE RIGHT TO CANCEL YOUR EVENT IF THE INVOICE IS NOT paid THE TUESDAY PRIOR TO YOUR EVENT DATE. PLEASE NOTE THAT YOU WILL FORFEIT YOUR DEPOSIT IF WE CANCEL YOUR EVENT DUE TO NON-PAYMENT OF THE FINAL INVOICE IN A TIMELY MANNER.
PAYMENT METHODS: Payments CAN BE MAID USING ANY MAJOR CREDIT OR DEBIT CARS via the LINK WE EMAIL. WE DO NOT TAKE CASH APP, ZELLE, Venmo, PAYPAL, OR CHECKS FOR FINAL PAYMENTS. PLEASE PAY ONLINE VIA THE LINK.
CANCELLATIONS AND REFUNDS: IF YOU MUST CANCEL YOUR PARTY FOR ANY REASON, THE FOLLOWING REFUND POLICY APPLIES:
WE WILL BE UNABLE TO REFUND YOUR DEPOSIT UNDER ANY CIRCUMSTANCE.
HOW DO I RESERVE A PARTY?
1- TO BOOK A PARTY PLEASE FILL OUT THE FORM ON - BOOK A PARTY, OR CALL OR EMAIL US ON OUR CONTACT DETAILS OR SOCIAL MEDIA PLATFORMS. ONE OF OUR TEAM MEMBERS WILL REACH OUT WITHIN 24 HOURS SO WE CAN GET ALL THE DETAILS AND CHOOSE A DATE.
2- AFTER YOUR DATE IS CONFIRMED, INVOICE WILL BE SENT FOR DEPOSITS TOGETHER WITH SOME INSTRUCTION AFTER
Cancellations and Refunds: If you must cancel your party for any reason, the following refund policy applies: We will be unable to refund your deposit.
Parking: Please leave some space for us to park near an entrance where we will not be blocked in. Most of our installs are delivered in a large cargo van so please keep this in mind prior to our arrival. We would appreciate easy access, as we have a lot of heavy items to carry to your party.
Balloon Disclaimer and Outdoor Set-Ups:
We use only the best quality balloons, but due to the fragile nature of balloon products, we will not be held responsible for the condition of such items after they have been handed over in good condition. This includes but is not limited to leakage, burst, exposure to heat or cool temperatures, exposure to outdoor elements, sharp edges items and etc.
Some of the nicest celebrations can take place outdoors and balloons can play a gorgeous part. Unless the weather is completely calm, your balloon may possibly move with the wind and pop with the hotter temperatures. We cannot guarantee that they will be able to sustain outdoor climates. Due to all the above, we do not guarantee balloons outdoors.